Sony Repair & Service Center Iloilo



Sony Repair & Service Center Iloilo
Corner Brgy. San Rafael Sen. B. Aquino Avenue Diversion Road
Manduriao Iloilo City
Near SM City in front of Nes & Tats Restaurant about 500 meters away from Ateneo de iloilo

Telephone Number : (033) 321-1104
Telephone Number : (033) 321-0584
Fax Number : (033) 508-0918


28 comments on “Sony Repair & Service Center Iloilo”

  1. sony gudev.ask lg kon pla ang home service o check up sng tv nmon nga sony bravia ind xa ma on tpos kung ma on mn xa dw my timer ma off man.,tos ang half screen ya ga blurd.,blackened..please reply….thnx

  2. sir yung home theater ko pag on tapos mag message push power then protector ano sira sir

  3. Good am. po mam/sir. Ask ko lang po if nag re repair po kayo ng Sony FX1 HD Camcorder po?
    Nilo Murallo of iot from Kalibo, Aklan.

  4. Hello good morning i keep on calling but your telephone operator can not hear me. I would like to ask if you still repair the sony DVD component year 2000 model. The CD player is not working and also display that it was protect.
    Thanks

    Jepoy of Roxas city

  5. Gud eve… ga repair kmu Sony Home Audio System?
    Naga andar ini kg gulpi lng nag brownout sang pag siga na anay e power on indi na mag andar.. need ur help… thank you

  6. Good day!
    I have some concerns with regards to the Sony X70F 55 inches TV I bought last October 17, 2018 at SM Appliance SM city Iloilo.
    In just about 2 months the unit shows a vertical line at the center until it progress to a few more lines.
    So i immediately called SM appliance center.
    I was advised to bring the TV to the nearest service center to have it checked
    Unfortunately because of work, i wasn’t able to come personally to report this issue
    I asked my husband to come to the center in my behalf
    he brought our unit to the service center (Sony Repair & Service Center Iloilo located at Corner Brgy. San Rafael Sen. B. Aquino Avenue Diversion Road
    Manduriao, Iloilo City ), reported the problem, he was accommodated of course.
    But because of some important errand, he left the service center for about an hour.
    When he returned, he was told that they already replaced the panel

    Noted issues are as follows:
    -they did not inform my husband that they will replace the panel verbally nor in writing
    -they did not prepare a job order or any document signed by us for them to perform the replacement of the panel or any related scope of work to be done
    -they did not give us a copy of the report stating the service rendered for our unit (Service Report)
    -It came as a surprise to me that they have an available 55 inches panel (most centers will inform their client that they will have to wait for 2 weeks to more that a month to request for a new panel) and they did the replacement in more or less an hour so to speak.

    My husband is not that knowledgeable with the Standard operating procedures to be observe in this kind of issues so he went home with the TV, attached to it is the new panel.
    When i went home i immediately checked the TV, i came to notice that the screen is not that clear anymore as compared to its original one.
    But what greatly caught my attention was the fact that it has a lot of scratches, in the black rim that surrounds or hold the panel.
    I was a bit mad because they mishandled my TV.
    Buying such unit is a great deal because it came from our hard earned money then noticing such mishandling is a big disappointment for me.
    I was not satisfied with the performance of the service center located at atria district here in Iloilo City Philippines plus the fact that they have bypassed some important SOPs.
    A few days after this I personally came to their office to report the issue of mishandling and unobserved SOP.
    I also told them of the low quality screen display of the new panel
    Their Branch Head, Ma. Teresa is the name as far as I can recall, explicitly told me that she will send one of her staff to verify my claim.
    Her staff came to my home last Tuesday, January 16, 2018
    My husband was the one who deal with him because I have work.
    My husband told me that he did some pictures and video taking on the scratches and the screen.
    After this, i have not heard from the service center.
    After a week, that was Tuesday, January 22, 2019 I message their cellphone number making a follow up on the status of my TV, for I requested for it to be replaced.
    But i did not get any reply.
    I made another message a while ago but still no reply from them.
    It was today, January 24, 2019 that I received a text from them that Sony Manila rejected my request for replacement.
    I replied to them that maybe they did not include in their report that they mishandled the unit and they did not perform the necessary standard operating procedures.

    Another issue for my unit is its letterbox. The black letterbox has at least an inch portion where it is pixelated/stretched. Pictures are attached to this letter.
    I will send to you some pictures of the scratches I mentioned above the soonest.

    I am asking for you to give due attention to this case. I also informed the service center that if I can’t get an appropriate action, I will escalate the matter to the proper authorities.

    This is seemingly a case of injustice, and can also be considered as a fraudulent act on the part of the Sony Authorized Service Center.

    I am hoping to hear from you the soonest as regard to this case.

    Thank you so much and more power Sony Philippines!

    Respectfully,

    Catherine P. Samontanes

  7. HI!
    I have some concerns with regards to the Sony X70F 55 inches TV I bought last October 17, 2018 at SM Appliance SM city Iloilo.
    In just about 2 months the unit shows a vertical line at the center until it progress to a few more lines.
    So i immediately called SM appliance center.
    I was advised to bring the TV to the nearest service center to have it checked
    Unfortunately because of work, i wasn’t able to come personally to report this issue
    I asked my husband to come to the center in my behalf
    he brought our unit to the service center (Sony Repair & Service Center Iloilo located at Corner Brgy. San Rafael Sen. B. Aquino Avenue Diversion Road
    Manduriao, Iloilo City ), reported the problem, he was accommodated of course.
    But because of some important errand, he left the service center for about an hour.
    When he returned, he was told that they already replaced the panel

    Noted issues are as follows:
    -they did not inform my husband that they will replace the panel verbally nor in writing
    -they did not prepare a job order or any document signed by us for them to perform the replacement of the panel or any related scope of work to be done
    -they did not give us a copy of the report stating the service rendered for our unit (Service Report)
    -It came as a surprise to me that they have an available 55 inches panel (most centers will inform their client that they will have to wait for 2 weeks to more than a month to request for a new panel) and they did the replacement in more or less an hour so to speak.

    My husband is not that knowledgeable with the Standard operating procedures to be observe in this kind of issues so he went home with the TV, attached to it is the new panel.
    When i went home i immediately checked the TV, i came to notice that the screen is not that clear anymore as compared to its original one.
    But what greatly caught my attention was the fact that it has a lot of scratches, in the black rim that surrounds or hold the panel.
    I was a bit mad because they mishandled my TV.
    Buying such unit is a great deal because it came from our hard earned money then noticing such mishandling is a big disappointment for me.
    I was not satisfied with the performance of the service center located at atria district here in Iloilo City Philippines plus the fact that they have bypassed some important SOPs.
    A few days after this I personally came to their office to report the issue of mishandling and unobserved SOP.
    I also told them of the low quality screen display of the new panel
    Their Branch Head, Ma. Teresa is the name as far as I can recall, explicitly told me that she will send one of her staff to verify my claim.
    Her staff came to my home last Tuesday, January 16, 2019
    My husband was the one who deal with him because I have work.
    My husband told me that he did some pictures and video taking on the scratches and the screen.
    After this, i have not heard from the service center.
    After a week, that was Tuesday, January 22, 2019 I message their cellphone number making a follow up on the status of my TV, for I requested for it to be replaced.
    But i did not get any reply.
    I made another message a day after but still no reply from them.
    It was today, January 24, 2019 that I received a text from them that Sony Manila rejected my request for replacement.
    I replied to them that maybe they did not include in their report that they mishandled the unit and they did not perform the necessary standard operating procedures.

    Another issue for my unit is its letterbox. The black letterbox has at least an inch portion where it is pixelated/stretched. Pictures are attached to this letter.
    I will send to you some pictures of the scratches I mentioned above the soonest.

    I am asking for you to give due attention to this case. I also informed the service center that if I can’t get an appropriate action, I will escalate the matter to the proper authorities.

    This is seemingly a case of injustice, and can also be considered as a fraudulent act on the part of the Sony Authorized Service Center.

    I am hoping to hear from you the soonest as regard to this case.

    Thank you so much and more power Sony Philippines!

    Respectfully,

    Catherine P. Samontanes

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