Samsung Repair & Service Center SM Mall Of Asia (MOA)



Samsung Repair & Service Center SM Mall Of Asia (MOA)
BSD INTERNATIONAL MOBILE INC.
U-210, 2/F, North Parking,
SM Mall of Asia,
Pasay City


88 comments on “Samsung Repair & Service Center SM Mall Of Asia (MOA)”

  1. Gudam po ma/sir ask klng po kung mgkno pagawa ng samsung J5 nabasa kc s tubig gumagana po pero nwala n yung mga files at dkona maiopen ayaw n n din gumana yung screen nya

  2. For inquiry only it is possible to update the software of samsung galaxy tab 10.1 into newest version of android

  3. This is to recount the incident that transpired May 28, 2017 (Sunday) at Samsung Service Center MOA around 7pm.

    May 23, 2017 (Tuesday)
    My wife and I bought a “BRAND NEW” Samsung Galaxy J5 Prime at SILICON VALLEY (SV) Mall of Asia branch.

    May 28, 2017 (Sunday)
    After 5 days, while using FB messenger to take a photo, it hanged. I tried to restart the phone and simultaneously pressed the volume and the power button to restart it but to no avail. Hang agad? That same day, dinala agad namin yung phone sa SV where we bought it and the Samsung representative assisted us. He said, “Sir/Ma’am ano po nangyari?”, so I told him what happened. Pinakita namin yung unit, uminit na yung battery and still nakahang parin for almost 3hrs na and nakita naman ng rep yun. “Oo nga po mainit sige po Sir/Ma’am punta po tayo ng customer service ng Samsung which is a few stores away lang naman po para macheck at magawan ng report since we have 7 days for replacement saka 1yr warranty”, so sinamahan nya kami. We waited for our number to be called at the service area so sabi nya maam/sir balik nalang po muna ako sa SV pakidala nalang po yung report pag na check na” so we waited nalang. While waiting, we were checking other devices inside the Samsung store. One of the sales rep at the Prime Family display also saw our unit on hanging mode and felt that it was heating up talaga. Then our number was called. The girl CSR named RODELIA DELA ROSA had attended to our concern and once again we told her the condition of the phone and what happened. But much to our dismay, medyo iba sya sumagot, her tone of voice was way too far from CUSTOMER SERVICE SKILLS of an EDUCATED CUSTOMER SERVICE REPRESENTATIVE. Parang mayabang. Sabi nya, “Natural lang maghang, restart nyo nalang” Sabi namin, “Miss bago po yan wala pang 1week at wala pa nga applications yan, sa wife ko nga eto 1yr na phone nya ni isang beses hindi pa naghang, yang unit na supposedly BRAND NEW, naghang na at uminit pa ang battery” and “Miss kung ganyan ipapalit niyong unit ok lng naman, oh baka pwede din kmi mag add nalang para sa higher unit kasi baka mangyari ulit yung ganyan diba” and sumagot siya, “Hindi kayo pwede basta basta magpalit papacheck ko muna to sa technician namin” and she was kinda displaying a smirk on her face na parang alam na nya yung irereport nya sa result. So kinuha nya yung phone at ipinasok sa loob na hindi namin nakikita kung anong gagawin at maghintay daw kami ng 1hr. After an hour, report was given so bumalik kami sa SV para dalin yung report at nakalagay “NO DEFECT FOUND” pero yung unit nareformat na kasi parang bago nanaman sabi samin ng taga SV, “Ma’am/Sir pano po eto mapapalitan nasa report ok naman po” So medyo naasar na kami, sabi ko sakanila, kayo kaya kumausap dun sa Samsung customer service, kay RODELIA DELA ROSA, so sinamahan kami ng staff ng SV at yon nainis na talaga kami kasi masyadong masagot si MS. DELA ROSA na parang iniinsist nya na kami pa ang sinungaling, kasi sabi ng technician nila wala daw defect. Sabi namin “Hindi na tama to, una wala kaming pakielam sa report na yan and malay ba namin sa kung anong ginawa diyan, kaya nga may 7days replacement diba, parang ayaw kasi nila palitan so ano, hihintayin ko pa sumabog yung battery?” Ang sagot nya sakin, basta pag naghang restart lang daw, so nag phone kami para irestart ng irestart ganun ba? Para san yung bagong unit?! Yung battery umiinit, ung phone naghahang tapos tinignan lang ng technician nyo then pagbalik nareformat na and then sasabihin nyo sa report ok naman at walang defect at parang kami pa ang hindi nagsasabi ng totoo?! Anong tingin nyo sa umiinit na phone, walang defect?! Other customers around us said na ipaadmin na namin kasi dapat pag may defect palit agad bago yan eh. We went back to SV store, nakausap namin si Ms. Jennie SV and sabi nya, “Sir/Ma’am iwan nyo nalang po muna yung unit nyo, iiinsist po namin na mapalitan bukas, update po namin kayo sa number nyo”

    Updates:
    May 29, 2017
    5pm (still no update from Silicon Valley!!)

    So kami na po tumawag, sagot samin ni Ms. Jennie iiemail palang po, so kung hindi pa kami tumawag, hindi pa nila iiemail at gagawan ng action! Kaya talagang nainis na kami sobra na, ubos na talaga pasensya namin kaya after work napasugod na kami ng MOA Admin Security around 7pm, inassist naman kami and nagbigay kami ng report and pinatawag si Mr. Joshua Gool, Branch Head ng Silicon Valley along with Ms. Jennie. Nandun din si MS. DELA ROSA as Samsung’s Representative pero hindi siya nagsama ng Manager or OIC nya. Nagkaharap harap na kami, so dahil kami ang complainant at kami ang dapat na magdemand dahil cash naman binili yung phone, 2 days na wala samin yung unit dahil pinaiwan nila at sabing papalitan, sila pa ang maraming concern at bigyan pa sila ng 2-3 days para maiakyat sa Samsung Philippines yung issue kasi for approval pa raw yun at machacharge daw kasi sila. Dahil nasa admin kami, medyo tumagal kami ng 1 hour sa paguusap at pumayag kami sa 2 days, thinking na mapapalitan nila yung unit kaya iniwan parin namin yung unit. Sabi naman ng admin na sila na mismo mag ffollow up sa SV. Lahat naman ng option binigay namin, na ok lang na ganyang unit ang ipapalit or maguupgrade nalang kami since nandun na yung doubt na baka mangyari ulit.

    May 30, 2017 (Tuesday)

    Around 2:45pm nagtext si Ms. Jennie, saying na hindi raw mapapalitan yung unit at nedecline yung request na ireplace or iupgrade, with additional fee of course.

    We think that SOMETHING IS GOING ON BETWEEN SILICON VALLEY AND SAMSUNG. Kaya po kung bibili kayo ng phone, wag na po kayo bumili sa SV Moa dahil pag nagkadefect po at chineck ng Samsung Serice Center MOA, it will seem to be okay kahit may defect na para makaiwas sa responsibility nila. Until now nandun parin po yung unit at sana po makarating to sa mga head units. Now po nagbabalak na po kami magfile ng case sa DTI on process pa po and sa police station at Pasay kasi hindi po pwedeng ganyan ang ginagawa sa mga consumer.

    Sa ngayon po kung pwede lang nga po parang gusto ko nalang irefund yung pera ko sa ginawa nila, sobrang hassle and 2 days pinabalik balik nila kami sa mall.

    AND TO MS. RODELIA DELA ROSA, hindi ka bagay sa customer service, you were hired to empathize with the customer when they complain and not to argue with them and make us look like we’re not telling what really happened when in fact, your representative at SV has felt that the device has heated up and saw it while on hanging mode! Sana Samsung turuan nyong maging magalang at hindi bastos mga tauhan nyo tulad nyang si MS. RODELIA DELA ROSA at salain nyong mabuti yung mga employees nyo para walang ganyang klaseng attitude ang haharap sa mga customers nyo.

    Thank you.

  4. Mam/sir ipapa replace ko sana headseat ng s8plus ko nasira agad 2week palang kakabili ko unit ng cp thanks po

  5. my galaxy j7 prime suddenly blockd out and when i turnd it on, it just stuck on d samsung logo. Can it be fixd? can we retain d files?

  6. Good Day!
    Can you please advise on how much to replace the broken glass screen of my Samsung S8+ and how long it will be fix?

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